Cancellation Policy


Your participation and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your participation, we respectfully request at least 48 hours of notice as opposed to 7 days short term cancellation set out in NDIS Price Guide July 2022.

Our Policy:

  • Any cancellation or reschedule made less than 48 hours will result in a cancellation fee. The amount of the fee will be equal to 100% of the reserved services.


  • In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.



Short Notice Cancellations As Per NDIS Price Guide July 2022:

Where a provider has a Short Notice Cancellation (or no show), they are able to claim 100% of the agreed fee associated with the activity from the participant’s plan, subject to the NDIS Pricing Arrangements and Price Limits and the terms of the service agreement with the participant.


A cancellation is a short notice cancellation if the participant:

  • Does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or
  • Has given less than seven (7) clear days’ notice for a support.


Extracted from page 22 – 23 of NDIS Price Guide July 2022